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Barista! Bucket BrigadeLet us now pause to reflect on some of the highlights of working in customer service the last couple of weeks, before moving on to whatever horrors 2007 will bring. Hot Glove I still find it difficult not to laugh riotously when my memory returns to my coworkers' discovery. Not only because the bank's large cocoa request on this busy night was a major inconvenience for our store, but because I can only imagine where that little glove had been. Wiped across a runny nose or two, I suspect. Or perhaps run along the back of many-a-cute neighborhood dogs on the way to the Christmas Walk. Either way, it makes me smile to picture all those yuppies drinking the delicious free cocoa, garnished with a dirty glove. Cocoa Puffs Phone Jacks That was the question posed by my refill bandit buddy on Thanksgiving morning. I had to bite my tongue not to say, "No, I just came in at 5 a.m. on Thanksgiving to answer the phones and tell people we're closed." But by far, by far, the best phone call we received was on Christmas Eve. It went something like this: "I was in this morning and bought a gift card for someone, but I decided not to give it and thought I'd keep it for myself instead. Can I still use it?" The crossed all sorts of idiot boundaries, for obvious reasons. Sympathy Cards Honestly, if you really felt that bad about it, you wouldn't be standing here giving my boss a reason for us to be open. You wonder why we're here? Probably because you're here! KC Bowl I'm thinking about filling it half full (me, the optimist) and letting Darwin do some selecting. Maybe the parents will start paying better attention after the first few incidents. * All in all, despite the quality entertainment of the 2006 holiday season, I am more than happy that it's over. And now that I have reported some of the highlights, it's time to forget it all ever happened. Maude Perkins is The Beachwood Reporter's pseudononymous service industry affairs editor currently serving time as a store supervisor for a large, publicly-held corporate coffee chain. Catch up with the rest of her heartwarming stories here. Posted on January 3, 2007 |
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